From the first contact to the first reply
A roastery owner's path from asking for a trial to the AI agent answering her first customer.
Light stretches show the AI agent and its setup. Dark stretches show your team at work in conversations.
Parts of the film
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About this film
Sara, a roastery owner, answers her customers herself, so she asks for a trial of ChatSheba. This film follows each step: our team sets up her account with her, she introduces the AI agent to her roastery, she goes into ChatSheba CRM, and the roastery's own Telegram bot is added. In the end, the AI agent answers her first customer while she is busy roasting.
What the film shows
- You do not need to create an account: our team creates it and completes its setup with you.
- You sign in with your password or with a link you ask for.
- You add the business profile, Knowledge, Products and photos.
- You find the inbox ready in Channels and team, and invite your team.
- The AI agent takes prices from your product list alone, and says in its first reply that it is automated.
What the film says
An English translation of the Arabic narration.
- Sara, the owner of Al-Nada Roastery, answers her customers herself, so she asks for a trial of ChatSheba through our website.
- She does not need to create an account: our team creates it and completes its setup with her.
- Then a sign-in e-mail reaches her, and she signs in with her password or with a link she asks for.
- The dashboard has two tabs, and in the first of them she introduces the AI agent to her roastery.
- In the business profile: the roastery's name, its time zone so the AI agent knows the local time, and the reply language.
- In Knowledge she uploads her files: the returns policy, delivery, the brewing guide; or she writes a document.
- In Products she adds what she sells with its price and availability, and the AI agent takes prices from this list alone.
- Then she uploads photos of her products, and names each photo with a name a customer might ask for.
- In Channels and team she finds the inbox ready in ChatSheba CRM, and invites her team.
- With one click she goes into ChatSheba CRM, with no password.
- There the roastery's own Telegram bot is added, and the AI agent starts answering whoever writes to it.
- Khalid, the first customer to write to her, asks about a light-roast coffee and its price.
- The AI agent replies with the price from her products, and makes clear in its first reply that it is automated, not a member of staff.
- It answers his second question from the brewing guide, and sends the grinder's photo.
- And the whole conversation is in ChatSheba CRM, where Sara and her team see it.
- The AI agent answered her first customer while she was busy roasting.
