1
00:00:02,725 --> 00:00:09,275
Sara, the owner of Al-Nada Roastery, answers her customers herself,
so she asks for a trial of ChatSheba through our website.

2
00:00:09,395 --> 00:00:14,325
She does not need to create an account: our team
creates it and completes its setup with her.

3
00:00:14,445 --> 00:00:20,385
Then a sign-in e-mail reaches her, and she signs in
with her password or with a link she asks for.

4
00:00:23,870 --> 00:00:28,830
The dashboard has two tabs, and in the first of them
she introduces the AI agent to her roastery.

5
00:00:28,950 --> 00:00:36,720
In the business profile: the roastery's name, its time zone so the
AI agent knows the local time, and the reply language.

6
00:00:36,840 --> 00:00:43,530
In Knowledge she uploads her files: the returns policy,
delivery, the brewing guide; or she writes a document.

7
00:00:43,650 --> 00:00:50,780
In Products she adds what she sells with its price and
availability, and the AI agent takes prices from this list alone.

8
00:00:50,900 --> 00:00:56,500
Then she uploads photos of her products, and names
each photo with a name a customer might ask for.

9
00:01:00,045 --> 00:01:07,955
In Channels and team she finds the inbox ready in
ChatSheba CRM, and invites her team.

10
00:01:08,075 --> 00:01:12,975
With one click she goes into ChatSheba CRM, with no
password.

11
00:01:13,095 --> 00:01:20,025
There the roastery's own Telegram bot is added, and
the AI agent starts answering whoever writes to it.

12
00:01:24,265 --> 00:01:29,735
Khalid, the first customer to write to her, asks
about a light-roast coffee and its price.

13
00:01:30,040 --> 00:01:36,960
The AI agent replies with the price from her products, and makes clear in
its first reply that it is automated, not a member of staff.

14
00:01:40,100 --> 00:01:44,900
It answers his second question from the brewing
guide, and sends the grinder's photo.

15
00:01:45,045 --> 00:01:49,955
And the whole conversation is in ChatSheba CRM,
where Sara and her team see it.

16
00:01:50,075 --> 00:01:54,485
The AI agent answered her first customer while she
was busy roasting.