1
00:00:03,325 --> 00:00:08,675
You invite your team from ChatSheba: you type each
staff member's name and e-mail.

2
00:00:09,535 --> 00:00:16,465
And each of them joins the inbox in ChatSheba CRM,
and the escalation team.

3
00:00:19,820 --> 00:00:26,780
Adel sends a photo of his wardrobe, and because it is a safety matter,
the AI agent hands the conversation to the escalation team.

4
00:00:26,900 --> 00:00:33,470
Your team finds it in the escalation team's list, at high
priority, because the AI agent judged it critical.

5
00:00:33,590 --> 00:00:40,500
A conversation is assigned to a member of staff or to a team;
here Hala, the showroom manager, assigns it to Layla.

6
00:00:40,630 --> 00:00:45,370
So it shows for Layla under the tab "Mine", with
everything said in it.

7
00:00:46,100 --> 00:00:52,900
Layla answers Adel herself, and the AI agent does not step
into a conversation a member of staff handles.

8
00:00:56,050 --> 00:01:01,950
And for the questions that keep coming back, a member of
staff types a slash and picks a ready reply.

9
00:01:02,185 --> 00:01:07,815
Then Layla writes a private note that only the team
sees, and that does not reach Adel.

10
00:01:08,155 --> 00:01:13,845
And because she mentions Basil in it, the
conversation shows in his Mentions list.

11
00:01:14,040 --> 00:01:18,960
And Basil becomes a participant who follows the
conversation, without it being assigned to him.