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You find everything the two customers write, and
what the AI agent replies, in ChatSheba CRM.

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The business owner opens it from ChatSheba with one
click, without signing in again.

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It opens first on the conversations assigned to you
alone.

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The AI agent's conversations are pending, so choose
"All" in the tab and in the status filter.

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And every conversation of your business shows in one
list.

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On the side, a list for each team you belong to, for
each inbox and for each label.

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The escalation team, for example, finds in its list
the conversations the AI agent handed over to it.

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In Salman's conversation you see his questions, and
the AI agent answers them in bot messages.

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When the AI agent judges a case critical, like the leak in Wael's
apartment, it hands it to the escalation team with high priority.

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Your team can raise or lower the priority, between
urgent and low.

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And you put a label on the conversation that says
what kind it is, such as a maintenance request.

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In each label's list its conversations come
together, such as the prospects' conversations.

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When a conversation is finished your team resolves
it, and reopens it when needed.

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With search you find a project's name, such as Masakin
al-Lawz, in the messages of the conversations.

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When you open Majed's conversation, you see beside
it his details and his previous conversations.

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And in Contacts, a list of your customers. This is how a customer's
conversations and details come together in one place.