1
00:00:02,045 --> 00:00:07,955
In ChatSheba you yourself set the AI agent's
behaviour rules, and the topics it does not discuss,

2
00:00:08,705 --> 00:00:11,295
and when the customer is handed to a member of
staff.

3
00:00:11,670 --> 00:00:15,030
And you preview your instructions as the AI agent
receives them.

4
00:00:15,150 --> 00:00:21,060
And if you change your mind, you undo the last save,
or reset a field to its default value.

5
00:00:21,180 --> 00:00:24,390
The AI agent does not take the first step of writing
to your customers,

6
00:00:24,510 --> 00:00:28,430
and in its first reply it introduces itself as an
automated assistant.

7
00:00:28,550 --> 00:00:33,500
If it is asked about anything outside your business, it
politely declines and comes back to your projects.

8
00:00:36,050 --> 00:00:43,950
Whenever a member of your team takes a conversation
in ChatSheba CRM, the AI agent falls silent in it.

9
00:00:44,105 --> 00:00:46,895
And when it is handed back to it, it answers again.

10
00:00:49,790 --> 00:00:55,210
And for your account's security, you turn on two-step
authentication, and sign out of the other devices.