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The AI agent answers your customers from what you
enter in Business Information on ChatSheba.

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In the business profile: your business's name, as
the AI agent says it,

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and the time zone, so it knows the date and time where you are, and the
reply language for when the customer's language is unclear.

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On the AI agent's page you choose its name and its tone, and write
the behaviour rules and the topics it does not discuss.

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And you set when the customer is handed to a member
of staff, from a ready list or with cases you write.

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00:00:36,280 --> 00:00:41,680
And you write the fallback reply that is sent to the
customer if an error occurs while it replies.

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Then, in the Knowledge section, you upload your documents or
write them, and the AI agent answers from them.

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In the Products section you add what you sell one item at a time, with
its price, its availability and a picture from the gallery,

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or you import it from a CSV file. And the AI agent
quotes no price except from Products.

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You choose which of your services it mentions to
your customers, and hide the rest.

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In the Images section you name each picture the way
your customers ask for it; by that name it finds it.

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Then Khaled, one of your customers, asks about a
light-roast coffee and its price.

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The AI agent answers him with the price written in
your Products, then sends the photo of the bag.

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He asks whether it suits drip brewing, and it answers him from the
brewing guide you uploaded, and suggests the right grind size.

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The price, the photo and the advice: all of it from
what you entered.