1
00:00:03,410 --> 00:00:08,590
Mona writes to the Zan and Kattan showroom, asking
about a sofa's price and colour.

2
00:00:09,050 --> 00:00:14,950
While the AI agent searches your business's information, it
writes to her: "One moment, I'm working on it..."

3
00:00:15,310 --> 00:00:19,690
Then it answers her from your product list: the
price as you entered it.

4
00:00:20,050 --> 00:00:26,030
And in its first reply it makes clear that it is an automated assistant,
and that she can ask for a member of staff whenever she likes.

5
00:00:30,105 --> 00:00:37,895
All of this also shows in ChatSheba CRM, so your
team sees the conversation as the customer sees it.

6
00:00:38,050 --> 00:00:43,970
When she asks about delivery and assembly, the AI agent answers
her from what you wrote in your Knowledge documents.

7
00:00:44,345 --> 00:00:50,655
Then she asks for a sofa in a custom size, a request you set,
in your settings, for a member of staff to handle.

8
00:00:50,935 --> 00:00:59,065
So the AI agent hands the conversation to the escalation team, and tells her that
one of your staff will follow up with her, without setting a time.

9
00:00:59,185 --> 00:01:04,085
And you get a notification in ChatSheba: "A
conversation needs your team."

10
00:01:04,230 --> 00:01:08,770
Urgent cases also reach you through your own
Telegram bot.

11
00:01:08,890 --> 00:01:13,150
With one click you open the conversation in
ChatSheba CRM.

12
00:01:13,270 --> 00:01:18,770
It shows in the escalation team's list, where Hala,
the showroom manager, follows it.

13
00:01:20,485 --> 00:01:23,515
And she assigns it to Nader, from sales.

14
00:01:30,050 --> 00:01:35,960
Then he answers her himself, and the AI agent stays silent
for as long as Nader handles the conversation.

15
00:01:44,945 --> 00:01:51,055
Mona writes again, and the AI agent answers her
first, and remembers the sofa she asked about.